Info

if you have any concerns or questions please email at lavendermoonjewellery@gmail.com or dm us on instagram/twitter! <3

1. return policy
returns are only excepted if your order has arrived damaged or if you have received the wrong order. you will be refunded or have your item remade if possible!

2. please be aware that jewellery contains small parts and is not suitable for very young children or anybody this may be a hazard to. 

3. wear in water is discouraged, whilst chains are sterling silver plated they could still be damaged or discoloured 

4. i am not responsible for any lost or damaged orders as shipping + handling is out of my hands once it’s through the post box! if your order has arrived damaged, or you haven’t received your order after the estimated shipping time please contact me and we can arrange a suitable solution! (either a refund or remake)

5. please allow up to a week for dispatch! i am one person and all orders are made to order which can take some time! 
thank you for reading <3